Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Automotive,Service Advisor,Service Writer,Service
  • Published: 03-28-2026
  • Salary: 4000 - 12000 Per Month
  • Job Location: Albany, California, United States
Job Description:

About Albany Subaru

Albany Subaru, part of Victory Automotive Group Inc., is a family-owned dealership committed to delivering exceptional customer service. Recognized as one of the top privately held companies in 2023, we have over 50 locations nationwide and strive to create a professional and supportive workplace for both employees and customers.

Job Details

  • Salary: $4,000 to $12,000 per month
  • Job Type: Full Time
  • Location: Albany, CA 94706

Position Summary

As an Automotive Service Advisor at Albany Subaru, you will serve as the primary communication link between customers and the technicians. Your role involves understanding customer concerns, arranging appropriate service, and managing expectations for timely and quality vehicle repairs and maintenance.

Responsibilities

  • Schedule service appointments in person or by phone to ensure accurate problem diagnosis
  • Follow up on repair status, inform customers of delays, and obtain authorization for revised repair estimates
  • Recommend necessary repairs and manage customer expectations throughout service delivery
  • Ensure completed repairs pass quality control and road tests
  • Maintain up-to-date knowledge of vehicle operation, warranties, service campaigns, and legal requirements
  • Meet or exceed service level targets consistently
  • Complete required documentation in compliance with regulations and standards
  • Adhere to and enforce all safety policies and procedures
  • Participate in staff meetings, training, and educational classes
  • Perform other duties as assigned

Work Environment and Culture

Albany Subaru offers a professional, non-smoking, and drug-free workplace dedicated to safety and employee development. We encourage teamwork and provide opportunities for career advancement in a fast-paced and dynamic setting.

Job Requirements:
  • High school diploma or GED required
  • At least one year of dealer-level or large facility experience preferred
  • Valid, unrestricted driver's license with a clean driving record
  • Strong communication skills with a customer-focused attitude
  • Professional appearance and dependable work ethic
  • Basic computer and internet proficiency
  • Ability to read and understand instructions clearly
  • Physically able to bend, kneel, squat, stand, and lift heavy objects as necessary

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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