Service Assistant

  • Job Type: Full Time
  • Category: Assistant,Sales Assistant
  • Published: 03-28-2026
  • Salary: 21 Per Hour
  • Job Location: Albany, California, United States
Job Description:

About Albany Subaru

Albany Subaru is committed to providing outstanding automotive service and customer satisfaction. We are part of Victory Automotive Group, a family-owned company operating since 1997 with over 50 locations nationwide. We strive to provide a professional, friendly workplace and excellent growth opportunities for our employees.

Job Details

  • Salary: From $21 an hour
  • Job Type: Full Time
  • Location: Albany, CA 94706

Position Summary

The Service Assistant plays a key role in supporting our Sales and Service departments by managing incoming sales inquiries and service requests with professionalism and efficiency. This role involves administrative duties, customer interaction, and coordination with various teams to ensure excellent customer service.

Responsibilities

  • Manage all incoming sales and service appointment requests via phone and internet, including scheduling, confirming, and following up on appointments.
  • Coordinate questions and concerns with appropriate department personnel to resolve issues promptly.
  • Track sold vehicles and manage hot sheets.
  • Confirm special order parts and assist with follow-up on phone and internet sales leads.
  • Perform clerical and administrative tasks for Sales and Service departments as needed.
  • Handle payments, operate the POS system, and manage the money drawer responsibly.
  • Maintain records and prepare necessary documentation, including forms and reports.
  • Attend staff meetings, training sessions, and educational classes as required.
  • Perform additional duties as assigned to support department goals.
Job Requirements:
  • Previous experience in administrative, clerical, call center, or customer service roles.
  • Strong communication and interpersonal skills with a courteous and professional demeanor.
  • Working knowledge of the automotive industry is preferred.
  • Excellent problem-solving abilities and ability to remain composed under pressure.
  • Proficient with basic computer, phone, and internet skills.
  • Detail-oriented with strong organizational skills and the ability to handle multiple tasks.
  • Professional appearance and strong work ethic.
  • Ability to understand and follow instructions accurately.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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